Please note that we are a home delivery service only with no store front. For questions regarding any of our products, please call us at 704-849-9008. Customer care is available Monday through Thursday from 9 a.m. through 3:00 p.m. eastern time.
How to Place an Order
We offer two easy ways to place an order with us...
1. Call Us!
Please phone us at 704-849-9008. If we are not available when you place your phone call, please do leave a message and we will be back with you shortly! All phone calls will be returned Monday-Friday, during business hours, on all working business days.
2. Email Us!
Click here to mail your order. In your email, please include what you'd like to order, your mailing address and your telephone number. All emails will be returned Monday-Friday, during business hours, on all working business days.
Things to note when placing an order with us...
ORDER CONFIRMATION:
All orders should not be considered confirmed and/or booked on our schedule, unless you have received a confirmation return email or phone call or are set up as automatic deliveries!
SMALL BAGS OF FOOD:
We require that whenever an order is placed involving a small bag of pet food, there is a two small bag minimum required for free delivery
CANNED FOODS:
We do not sell canned pet food by the individual can. We only sell canned food by the case and do not mix the flavors, except Canidae 13 oz. canned cases.
TREATS:
Treats must be delivered with a food order. If a customer is requesting an order with only treats to be delivered, there is a $25 minimum order total.
FROZEN FOODS:
There is minimum order total of $25 when frozen food is involved!
Frozen food deliveries require a person to be home to receive a delivery, or a cooler must be left out big enough to hold your whole order. If no one is home and no cooler is left out for us to leave your frozen food order, we do implement a $15 delivery charge!
